❓ Frequently Asked Questions
Answers to all your questions about bitji
Find out everything about opening an account, depositing and withdrawing money, games, bonuses and safe gaming.
This page brings together easy and detailed answers to the questions that come to mind when using bitji. Below, 22 questions and answers are arranged in five sections — account registration, deposits and withdrawals, games, bonuses, and security. If you cannot find your question here, contact our 24/7 live chat support.
Account and Registration
To open an account at bitji you need an active mobile number, an email address, and you must be 21 years of age or older. You will need to provide your correct name and date of birth during registration. A valid national ID card or passport copy may be requested later for identity verification.
Mobile number and email verification are usually completed instantly. If identity verification is required, the bitji support team will contact you within 24 hours. Once full verification is complete, all features become available.
No, each user may hold only one account. Multiple accounts are against the rules and if detected, the accounts concerned may be closed. If you have a problem, go to the bitji Login page or contact us via live chat.
Use the "Forgot your password?" option on the login page. A reset link will be sent to your registered mobile number or email. If that does not work either, write directly to [email protected] or get help via live chat.
Deposits and Withdrawals
When you deposit via bKash, the balance is usually added to your bitji account within a few minutes. There may be a slight delay during periods of network congestion. If you have any issues, keep your transaction ID and let us know via live chat.
The minimum deposit amount at bitji is ৳200 — this is the same for all payment methods (bKash, Nagad, Rocket, Upay and bank transfer). Deposits below this amount are not accepted.
Yes, you can also deposit at bitji via Nagad, Rocket and Upay. Bank transfer is available as well. The minimum deposit amount of ৳200 applies to all methods.
The minimum withdrawal amount is ৳1,000. Once approved, the money usually arrives in your mobile banking or bank account within 5-30 minutes.
bitji does not charge any additional fees of its own. However, your mobile banking provider or bank may deduct a small charge according to their own policy. Contact the relevant service provider regarding those charges.
If a withdrawal is cancelled, the balance is usually returned to your account. Contact live chat or [email protected] to find out the reason. If your account verification is not complete, withdrawals may be held — in that case, please submit the required documents.
Games and How to Play
To bet on BPL and other cricket tournaments at bitji, go to the cricket section. Select a match and market, enter your amount and confirm the bet. Both pre-match and live betting are available. Correct odds are always shown on the page.
RTP (Return to Player) is the percentage of total bets that a game returns to players over the long term. For example, if a game has an RTP of 96%, theoretically ৳96 may be returned for every ৳100 wagered — however, this is a long-term average and results can vary in each round.
bitji's live casino lets you play with real dealers via direct video streaming. Various games are available including Roulette, Baccarat and Teen Patti. Platforms from leading providers such as Evolution Gaming and Ezugi are used, ensuring fair play.
Yes, bitji is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser. All games, betting and payment features can be used on mobile without downloading a separate app.
Spribe's Aviator is a crash game where an aircraft's multiplier keeps rising and you need to cash out at the right time. Each round is independent and does not depend on previous results. So no specific strategy can offer a guarantee — play for entertainment and set a budget before you play.
Bonuses and Promotions
bitji gives new members a 100% bonus up to ৳5,000 on their first deposit. That means depositing ৳5,000 lets you start playing with a total of ৳10,000. To receive the bonus, open an account and complete your first deposit — the bonus will be added automatically.
A wagering requirement is the number of times you need to bet the bonus amount before you can withdraw it. The wagering requirement for the bitji welcome bonus is 10x. For example, if you receive a ৳1,000 bonus, it becomes withdrawable after you complete ৳10,000 in bets.
bitji has three VIP levels — Bronze, Silver and Gold. Promotion to a higher level happens automatically based on regular play and betting activity. Bronze members can receive up to 0.4% weekly cashback, Silver up to 0.8%, and Gold up to 1.2%.
VIP members receive cashback each week based on their gaming activity. It is usually added to the account at the end of the weekly calculation cycle. Contact live chat or email to find out the exact timing and terms.
Bonuses can be used on most games, but some games may contribute less or more toward meeting the wagering requirement. Read the bonus terms and conditions or ask bitji support for specific details.
Security and Responsible Gaming
Yes. bitji uses SSL encryption technology to keep all your personal and financial information secure. Your information is not shared with third parties. Visit the privacy policy page to learn more about our privacy policy.
bitji is only for people aged 21 or older. Age is verified during registration and accounts belonging to minors are closed.
If you feel that controlling your gaming is becoming difficult, contact us via live chat or at [email protected] without delay. We offer deposit limit setting and temporary break options. Visit the responsible gaming page for more information.
Yes, contact our support team for self-exclusion or a temporary break. Support can close your account for a set period or permanently. This is an important part of responsible gaming.
bitji features games from world-class providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming and Ezugi. These companies use independent auditors to ensure the fairness of their games. bitji is also committed to ensuring fair play.
bitji offers live chat support in Bengali 24 hours a day, 7 days a week. You can also contact us by email at [email protected]. There is no phone number or WhatsApp; live chat and email are the main ways to get in touch.
Still have a question?
Contact the support team — we are always here for you.
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Also visit the Responsible Gaming and Terms and Conditions pages to learn more.