bitji Terms and Conditions

1. General Terms

bitji is an online gaming platform that provides slot games, cricket betting, live casino and various other entertainment gaming services for Bangladeshi users. These terms and conditions ("Terms") form the basis of the agreement between bitji and its users.

By browsing the website, creating an account, or using any service, you acknowledge that you have fully read, understood, and accepted these Terms. These Terms apply together with bitji's privacy policy, responsible gaming policy, and any special promotional terms issued from time to time.

1.1 Definitions

• "Platform" means the bitji website (bitji.cam) and all associated services.
• "User" means any person who is registered on or uses the Platform.
• "Account" means each user's personal gaming account.
• "Bet" means a financial wager placed to participate in any game.
• "Bonus" means any additional financial incentive provided by the Platform.

2. Account Registration

To participate on the bitji platform, each user must create a personal account. All information provided at the time of registration must be true, accurate, and complete.

2.1 Registration Requirements

• Each person may create only one account. Having multiple accounts is strictly prohibited.
• The name, address, date of birth, and contact information provided at registration must be verifiable and accurate.
• Keeping the account password secure is entirely the user's responsibility.
• If any account information changes, bitji support must be notified immediately.

2.2 Account Security

If you suspect unauthorized access to your account, notify our support team immediately. Sharing account login details with any third party is strictly prohibited. If login details are shared, the user will be solely responsible for all activity on that account.

3. Age Verification and Identity

Only persons aged 21 years or older may participate on the bitji platform. Participation by minors is strictly prohibited and is a legal obligation.

3.1 Identity Verification Process

bitji reserves the right to verify a user's identity at any time. The following documents may be required as part of this verification process:

• A copy of a National ID (NID) or passport.
• Proof of current address (such as a utility bill or bank statement).
• Relevant documents for payment method verification.

Withdrawals may be temporarily suspended until the verification process is complete. Providing a false identity will result in permanent account closure and the balance in the account may be forfeited.

4. Bonuses and Promotions

bitji offers various types of bonuses and promotional offers. Each bonus has its own applicable terms, but the general rules below apply in all cases.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 10 times the combined total of the deposit and bonus amount. The welcome bonus can be received only once per user.

4.2 General Bonus Rules

• A bonus applies only to the account in which it was earned — it is not transferable.
• Bonus funds cannot be withdrawn until the wagering requirement has been met.
• If bonus abuse is suspected, bitji reserves the right to cancel the bonus.
• If bonuses are claimed from multiple accounts, all such accounts will be closed.
• bitji reserves the right to modify or cancel any promotion.

5. Deposits and Withdrawals

Financial transactions on bitji are handled in a secure and convenient manner. All transactions are protected by SSL encryption.

5.1 Deposit Terms

• The minimum deposit amount is ৳200 (for all payment methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• The information provided at the time of deposit must match the information registered on the account.
• Deposits from third-party payment accounts are not accepted.

5.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Withdrawal processing typically takes 5–30 minutes.
• Identity verification must be completed before submitting a withdrawal request.
• Withdrawals can only be made using the same method used for the deposit.
• If a verification process is ongoing for any reason, withdrawals may be temporarily delayed.

5.3 Transaction Cancellation

A pending withdrawal may be cancelled within a specified time window. However, once processing is complete, cancellation is no longer possible.

6. Gaming Rules

The following rules must be followed when participating in all games on the bitji platform.

6.1 General Gaming Rules

• All games are operated using a fair and verifiable Random Number Generator (RNG).
• In the event of a technical error, the relevant bet will be considered void and the bet amount will be refunded.
• If a connection is lost during a game, the last recorded result will be considered final.
• bitji is not responsible for any losses caused by network issues.

6.2 Cricket Betting

The cricket betting section allows bets on BPL, IPL, T20 World Cup, ICC Championships, and other international and domestic cricket tournaments. Specific betting limits apply for each match. If a match is abandoned or indefinitely suspended, the bet amount will be refunded.

6.3 Live Casino

Each game table in the live casino has specific minimum and maximum bet limits. The dealer's decision is final and cannot be changed except for technical reasons.

7. Prohibited Activities

The activities listed below are strictly prohibited on the bitji platform. Violating these prohibitions will result in permanent account closure and legal action may be taken where applicable.

• Using any fraudulent activity, software, or method.
• Creating multiple accounts to claim bonuses or benefits.
• Attempting unauthorized access to another user's account.
• Money laundering or transacting with illegal funds.
• Placing bets or managing an account on behalf of a third party.
• Exploiting platform vulnerabilities or errors to gain an unfair advantage.
• Playing games using automated bots or scripts.
• Providing false or misleading information.

8. Account Suspension and Closure

bitji reserves the right to temporarily or permanently suspend any account under the following circumstances.

8.1 Grounds for Suspension

• Suspicion or evidence of a breach of the terms and conditions.
• Failure to cooperate with identity verification or providing false information.
• Suspicion of fraudulent activity.
• At the user's own request (self-exclusion).
• Direction from a regulatory authority.

8.2 Account Closure Process

If you wish to close your account yourself, please notify our support team. All valid pending withdrawals will be processed before the account is closed. However, if the account is closed due to a breach of the terms, the balance may be forfeited.

9. Responsible Gaming

bitji firmly believes in responsible gaming. Gaming is a form of entertainment — it is not a solution to financial problems.

9.1 Self-Limits

Users can set the following limits to protect themselves:

• Daily, weekly, or monthly deposit limits.
• Bet amount limits.
• Loss limits.
• Session time limits.

9.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, please contact our support team to apply for a temporary or permanent self-exclusion. We place the highest importance on your wellbeing. For more information, visit our Responsible Gaming page.

10. Privacy and Data Protection

bitji prioritizes the protection of users' personal information. We keep your information secure using SSL encryption and modern security technology.

To learn in detail how users' personal information is collected, stored, and used, please read our Privacy Policy. Personal information will never be sold to third parties.

10.1 Purpose of Data Use

• Identity verification and account management.
• Transaction processing and security assurance.
• Providing relevant promotional information (with user consent).
• Fulfilling legal obligations.

11. Dispute Resolution

If you have any complaint or dispute, please contact our support team first. We strive to resolve all complaints fairly and promptly.

11.1 Complaint Process

• Submit your complaint in writing via email ([email protected]) or through live chat.
• An initial response will be provided within 7 business days of submitting the complaint.
• bitji's decision on all matters will be considered final.

11.2 Game Result Disputes

In the event of a dispute over a game result, server logs and game records will be considered as final evidence. If a dispute arises due to a technical error, the relevant bet may be cancelled.

12. Changes to Terms

bitji reserves the right to partially or fully modify these terms and conditions at any time. Users will be notified of significant changes via email or an in-platform notification.

Continued use of the platform after updated terms are published will be considered as your acceptance of the new terms. It is the responsibility of all users to visit this page regularly.

13. Contact

If you have any questions or need clarification about these terms and conditions, please contact us:

• 24/7 Live Chat — available directly on the platform
• Email: [email protected]

Our support team provides service in Bengali and is always ready to answer any of your questions.