bitji Privacy Policy

1. Purpose and Scope of Data Collection

bitji serves players in Bangladesh as a responsible online gaming platform. Collecting certain personal information is necessary to operate our services safely, transparently, and fairly. We collect only the information that is required to provide our services.

This privacy policy applies to bitji's website, mobile version, and all related services. Your information is never sold or transferred to third parties without your consent.

2. Information We Collect

2.1 Information Provided at Registration

When you create an account on bitji, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — the user must be 21 years of age or older)
• Valid email address
• Mobile number
• Password (stored in encrypted form — never kept in plain readable text)
• Preferred payment method

2.2 Identity Verification (KYC) Information

To ensure secure transactions and responsible gaming, we may request the following documents for withdrawals above a certain amount or in specific circumstances:

• National Identity Card (NID) or passport copy
• Proof of residence (utility bill or bank statement)
• Documents related to payment method verification

These documents are used solely for identity and age verification purposes and are stored securely using SSL encryption.

2.3 Transaction and Financial Information

A record of every deposit and withdrawal is kept in our system. This includes:

• Transaction date and time (per BST)
• Amount and currency (BDT/Taka)
• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction status

2.4 Gameplay and Activity Information

To improve our service quality and ensure responsible gaming, we collect the following information:

• Game history, bet amounts, and results
• Session duration and frequency
• Bonus usage records
• Activity related to promotions and offers

2.5 Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Page visit logs and navigation patterns
• Cookies and session tokens

3. Purposes for Using Information

We use the collected information for the following purposes:

1. Account creation, management, and verification
2. Processing deposits and withdrawals
3. Fraud prevention and ensuring security
4. Providing customer support and resolving issues
5. Managing responsible gaming policies (age verification, limit setting)
6. Fulfilling legal obligations
7. Improving the platform and enhancing user experience
8. Informing you about promotions and special offers (with your consent)

4. Data Sharing Policy

bitji shares your information with third parties only in the following limited circumstances:

4.1 Payment Processors

Relevant information is shared with the systems of bKash, Nagad, Rocket, Upay, and partner banks to complete transactions. These partners have their own privacy policies and adhere to strict security standards.

4.2 Technology Service Providers

A necessary minimum of information may be shared with game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, NetEnt, Microgaming, Ezugi) and technology infrastructure service providers. All of them operate under data confidentiality agreements.

4.3 Legal Authorities

Information may be disclosed in response to applicable laws in Bangladesh, court orders, or valid requests from regulatory bodies. In such circumstances, we will make every legally permissible effort to notify you.

4.4 Fraud Prevention

Information may be shared with relevant authorities as needed for investigating suspicious activity, money laundering prevention, or identity fraud.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the bitji website. Cookies are small text files stored on your device.

5.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and keep the platform functioning properly.
• Functional cookies: To remember your language preference and other settings.
• Analytical cookies: To analyze user behavior and improve the platform.

You can control or disable cookies from your browser settings. However, disabling essential cookies may interfere with some platform functionality.

6. Data Security Measures

bitji follows industry-standard security technologies and processes to protect your information:

• All data is transmitted using SSL (Secure Socket Layer) encryption
• Stored sensitive data (such as passwords) is encrypted using high-grade hashing algorithms
• Database access is managed under strict permission controls
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication (2FA) is available for accounts
• Server access logs and abnormal activity monitoring systems are in place

While we make every effort to ensure the highest level of security, no transmission of information over the internet is 100% secure. However, our team is available around the clock to address any security issues promptly.

7. Data Retention Period

We retain your information only for as long as necessary:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Transaction and identity information is retained for a defined period after account closure in accordance with legal obligations.
• KYC documents: Stored securely for a set period after verification is complete.
• Marketing consent withdrawal: Action is taken within 30 days of receiving a consent withdrawal request.

8. Your Rights

As a bitji user, you have the following rights over your own information:

8.1 Right to Access Information

You may request to view what information we have stored about you. This request can be made by emailing [email protected].

8.2 Right to Correct Information

You may request correction of any incorrect or incomplete information in your profile. Many details can be updated directly from account settings.

8.3 Right to Delete Information

In certain circumstances you may request deletion of your information. However, this right may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Opt Out of Marketing Communications

You may stop promotional emails or messages at any time — from account settings or by contacting [email protected] directly.

8.5 Right to Close Your Account

You may request to close your bitji account at any time. The account closure process will be completed after all outstanding balances are settled.

9. Protection of Children and Minors

bitji's services are strictly for users aged 21 or older. We do not knowingly collect information from any minor. If a minor attempts to create an account and it comes to our attention, that account will be closed immediately and the associated information will be deleted.

If you suspect that a minor is using our platform, please notify us at [email protected].

10. Third-Party Links and Services

The bitji platform may embed software from game providers. These third-party services have their own privacy policies. bitji is not responsible for their data collection and use. However, we ensure that all partners follow adequate data protection standards.

11. International Data Transfers

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such circumstances, we ensure that equivalent protection to that under this policy is provided for your information in the destination country.

12. Changes to This Policy

bitji reserves the right to change this privacy policy at any time. For significant changes, we will:

• Update the "Last Updated" date at the top of the page
• Send a notification to your registered email (for material changes)
• Give you the opportunity to review the new policy when you log in to the platform after the changes

Continuing to use the platform after changes are made will be considered your agreement to the updated policy. If you object to the changes, you may close your account.

13. Contact and Complaints

To ask any questions about this privacy policy, request access to information, or submit a complaint, please contact us: