⚠ For ages 21+

bitji Responsible Gaming

For a safe and enjoyable gaming experience, bitji provides dedicated protection tools including deposit limits, time-outs, and self-exclusion.

Our Commitment

Responsible Gaming Is Our Core Value

bitji believes that online gaming is only enjoyable when it is safe, controlled, and conducted responsibly. Our platform is exclusively for Bangladeshi players aged 21 and above — those who play for entertainment. Gambling should never be used as a tool to solve financial problems. If gaming is starting to have a negative impact on your life, we are here for you — with the right tools, support, and information.

Important: Gambling is a form of entertainment — not a source of income. Only play with money you can afford to lose. If you feel you are losing control over your gaming, contact us immediately.

Protection Tools

Set Deposit Limits

Set your own limit on how much you can deposit each day, each week, or each month. Once set, this limit takes effect immediately. Increasing a limit requires a 7-day waiting period, but lowering it applies instantly. This is the most effective way to manage your budget.

Time-Out

If you feel you need a break, take a temporary time-out for anywhere from 24 hours to 30 days. During this period, no bets or deposits can be made from your account. Once the time-out period ends, your account is reactivated automatically.

Self-Exclusion

If you feel gaming has become a serious problem, choose self-exclusion. You can close your account for 6 months, 1 year, or permanently. To activate this option, contact our support team via live chat.

Age Verification and Identity Confirmation

bitji only allows individuals aged 21 or above to open an account. Age and identity are verified at the time of account registration. Protecting minors from gaming is one of our highest priorities.

Set Bet Limits

Set a limit on your total bet amount per session or over a specific period of time. This helps prevent you from taking on excessive risk and keeps the gaming experience enjoyable. Lowering a limit takes effect immediately; increasing it requires a 7-day waiting period.

24/7 Support and Advice

If you are concerned about your gaming habits, our Bangla-speaking support team is always ready. Contact us via live chat or by email at [email protected]. Assistance is provided in complete confidence — no judgement.

Signs of a Problem

If the signs below appear, it means gaming may be going out of control. It is important to become aware in time.

  • Spending beyond your budget — playing with money meant for bills or essential expenses
  • Repeatedly continuing to play to try to recover lost money ("chasing losses")
  • Hiding your gaming or lying about it to family or friends
  • Repeatedly returning to gaming even after trying to stop
  • Gaming having a negative impact on your sleep, work, or social life
  • Feeling restless or anxious when unable to play
  • Gambling with borrowed money or taking on debt to play
If one or more of the signs above apply to you, do not delay — contact bitji support or activate self-exclusion now.

How to Use the Protection Tools

01

Log In to Your Account

Log in to bitji and go to the "Account Settings" menu. You will find the "Responsible Gaming" section there.

02

Choose the Limit You Need

Deposit limits, bet limits, or a time-out — choose one or more tools based on what you need.

03

Set the Amount or Duration

Taking your budget and schedule into account, set your limit or time-out duration and confirm.

04

Get Help from Support

For self-exclusion or any questions, contact our 24/7 live chat support.

Responsible Gaming Principles

Responsible gaming at bitji is not just about setting limits — it is an overall approach that places your mental and financial wellbeing above everything else. We believe every player knows where their limits lie; our role is to help you maintain those limits.

  • Play for entertainment: Enjoy gaming for fun, not in the expectation of financial gain.
  • Set a budget first: Before each session, decide the maximum amount you are willing to spend.
  • Take regular breaks: Avoid long uninterrupted sessions — take breaks from time to time.
  • Pay attention to your mental state: Avoid playing when you are feeling down, stressed, or anxious.
  • Only play with your own money: Never play with borrowed money or money taken on credit.
  • Keep a record of your play: Regularly review how much time and money you are spending.
  • Keep your family informed: Let a trusted family member know about your gaming habits.

Protection of Minors

bitji strictly ensures that no one under the age of 21 can participate on the platform. Age verification is mandatory at the time of account registration. If it is later confirmed through verification that a user is a minor, the relevant account is closed immediately and all transactions are cancelled.

If you are aware that a minor is using bitji, please notify us immediately at [email protected]. Parents and guardians are encouraged to use parental control software on shared family devices.

21+ For ages 21 and above only

Parental Control Tips

  • Keep parental controls active on your browser
  • Restrict access for children and teenagers in your household
  • Keep device passwords and login details private
  • If you notice anything suspicious, contact us

Frequently Asked Questions

Log in to your bitji account and go to "Account Settings" → "Responsible Gaming" to find the deposit limit option. You can set a daily, weekly, or monthly limit. Lowering a limit takes effect immediately. Increasing a limit requires a 7-day waiting period.

Self-exclusion can be taken for 6 months, 1 year, or permanently. A permanent self-exclusion cannot be reversed and the account cannot be reopened. Once a temporary self-exclusion period ends, contact the support team to reactivate your account. To activate any self-exclusion, reach out via our 24/7 live chat.

During a time-out, no new bets or deposits can be placed. However, any balance already in your account can still be withdrawn. Follow the standard withdrawal process — the minimum withdrawal amount is ৳1,000.

Every bitji account is personal and is for the registered user only. However, if you feel you need family support to manage your gaming, speak with the support team. We are able to provide advice in complete confidence.

Alongside bitji support, talk to a trusted family member or friend. In Bangladesh, you can contact the psychiatry department of a local hospital or a mental health service centre for counselling. Gambling problems can be a sign of financial or emotional distress — do not hesitate to seek professional help.

Yes. After you have been playing for a set amount of time, a reality check message is shown to remind you how long you have been playing and how much you have spent. This feature can be customised in Account Settings. Regular reality checks are an important part of responsible gaming.

Enjoy the bitji
Gaming Experience Safely

Play responsibly and enjoy the vast world of bitji gaming — slots, cricket betting, live casino, and much more.

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Support Contact

Live Chat

Speak directly with our Bangla-speaking support team at any time of day or night. Whether your issue is small or large — we are ready to help.

24/7 Live Chat Active

Email Support

For detailed issues or self-exclusion requests, contact us by email. Our team will respond as quickly as possible.

[email protected]

Your privacy is of the utmost importance to us. All communication regarding responsible gaming is handled in complete confidence.